What's Important?

"Tiptoe lightly when swinging the sledgehammer" is the company credo.

This is what we want you to know about Lyon Construction+Design, LLC, what's important to us, and what probably will be important to you and your family:

  • Clay Lyon is licensed, insured, and has multiple professional industry memberships, including NARI -- the national trade association of the remodeling industry.
  • We are conscientious, sincere, and honest in working with our clients.
  • We are very effective at managing and completing even the most complex projects in a timely manner. Attention to detail and organization are the key factors.
  • The quality of our work is extremely important to us, and it is what separates us from competitors. Again, attention to detail and organization are the key components.
  • The quality of our relationship with our clients is even more important to us.
  • We work smarter than many other companies by using a cooperative and team approach -- with our employees, our subcontractors, our material suppliers, our peers and industry professionals such as architects and designers, and especially our clients.
  • Our clients are the key team members!
  • We create this superior system by clarifying both your and our expectations, setting high but obtainable goals, and asking for constant feedback in order to improve our operation and performance. 

We focus on several issues while working with our clients. This is what you'll get:

  • Honest and up-front discussions about the project, including what to expect
  • Realistic cost estimates and an accurate timeline for your project
  • Constant communication during the process -- so you will understand what's being done and why, and know what's next
  • CLEAN work environments
  • Efficient completion of projects 

This is what you WON'T get (and what separates us from other companies):

  • Lack of follow-up or follow-through with communication or tasks (leading to costly delays)
  • Second cost or timeline estimates that are much higher than previously discussed
  • Confusing, nonresponsive, or impolite interactions with employees or subcontractors, leading to frustrations
  • Extra billings that aren't anticipated or clearly explained
  • Inordinate delays of the project or workers not arriving to complete the project

 

 We truly appreciate the quality of your fine craftsmanship and the high level of customer service provided over the last several months. Please consider us to be satisfied clients who can be relied upon to provide a strong reference. In our minds, you and your carefully chosen subcontractors provided a high quality product for a reasonable price, together with exceptional personal service. Thanks again and kudos to you. 

~D. & J. G., Country Club District, Kansas City, MO